EMEA Collaboration Specialist Training - Harnessing the Power of Webex CC with Microsoft Teams
The session will commence with a review of PSTN connectivity and agent call delivery choices accessible within the Webex Contact Center. Following this overview, we will delve into the technical aspects of the Microsoft Connect model, enabling seamless integration with the Webex Contact Center. Participants will receive guidance on the necessary steps to deploy this solution, covering tasks in both the Microsoft admin portal and the Webex Control Hub. We will also provide an in-depth exploration of the Direct Routing configuration essential for the Cisco Unified Border Element (CUBE). To streamline this process, we will showcase the Direct Routing CUBE configuration generator tool, designed to simplify the required CUBE command lines for this solution.
Date: 12th of October 2023, 15:00 (1,5 Hour)